When Do Feelings Matter to the Bottom Line?
My entire career has been built around the idea that culture is not about feelings. But when do feelings actually matter to the bottom line?
In this edition of This Week in Culture, I explore the story of The Body Shop and what its response to a major crisis can teach us about polarization, identity, and accountability.
When fear, anger, or identity interfere with our ability to hear the facts, make decisions, and move forward, they become a business issue worth addressing.
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