An Open Letter to Delta CEO Ed Bastian

An Open Letter to Delta CEO Ed Bastian

In today’s episode: Delta Airlines fosters a culture of community engagement. But in the wake of the Crowdstrike disaster, CEO Ed Bastian is quoted saying it was too late to reach out to Microsoft and Crowdstrike executives. Cultivating caring relationships...
An Open Letter to Delta CEO Ed Bastian

Anticipate Resistance To Change

In today’s episode: In today’s episode: Any change to an organization will face resistance for rational reasons: lack of trust, switching costs, competing commitments, and change fatigue–as well as a reflexive identity-based resistance to change....
An Open Letter to Delta CEO Ed Bastian

Tracking Employee Location Is A Bad Idea

In today’s episode: In today’s episode: PwC is using location data to track whether employees are adhering to return-to-office policies. This strategy treats employees like children, assumes they’re working without integrity, and loses top talent....
An Open Letter to Delta CEO Ed Bastian

The Boeing Strike Is About Culture

In today’s episode: In today’s episode: Boeing executives have a difficult task as they negotiate with workers striking for better contracts on top of PR and safety concerns this year. Boeing’s profit-focused culture over the last twenty years has...
An Open Letter to Delta CEO Ed Bastian

Communication Builds Resilience

In today’s episode: Despite the pandemic, visible leadership and honest communication allowed a travel-based company see its highest-ever engagement. Even more than constant confidence, a willingness for leaders to say “I don’t know, but we’ll...
An Open Letter to Delta CEO Ed Bastian

The Great Millenial Wealth Transfer

In today’s episode: Millennials have been dismayed about the economy for the last few decades, but they stand to gain $90 trillion by the mid-2040s as their parents age and pass away. But not everyone stands to gain from generational wealth transfer. How much...