When Do Feelings Matter to the Bottom Line?

by | Aug 12, 2026

When Do Feelings Matter to the Bottom Line? My entire career has been built around the idea that culture is not about feelings. But when do feelings actually matter to the bottom line? In this edition of This Week in Culture, I explore the story of The Body Shop and...

I Don’t Do Meetings. I Take Calls.

by | Aug 5, 2026

I Don’t Do Meetings. I Take Calls. How much of your workday is spent scheduling conversations instead of having them? Some meetings deserve a place on the calendar but most don’t. We’ve normalized turning a five minute conversation into a week of emails,...

The Experience Audit

by | Jul 22, 2026

The Experience Audit This week’s edition of This Week in Culture introduces the Experience Audit, a simple way to examine the moments that shape culture every day. Employees don’t decide leadership is trustworthy because of a mission statement. They decide...